Privacy Policy

Privacy Policy

Last updated: April 2026

At Consupere ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at consupere.com or make a purchase from us.

Please read this policy carefully. If you have any questions, contact us at support@consupere.com.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following types of information:

Personal Information You Provide

  • Contact details: Name, email address, phone number
  • Shipping information: Delivery address, city, country, postal code
  • Payment information: Credit/debit card details (processed securely via our payment provider — we do not store full card numbers)
  • Account information: Username and password if you create an account
  • Communications: Messages you send us via email or contact forms

Information Collected Automatically

  • Device & browser data: IP address, browser type, operating system
  • Usage data: Pages visited, time spent on site, referring URLs
  • Cookies & tracking technologies: Used to improve your browsing experience and analyse site traffic

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including sending confirmation and shipping notifications
  • Communicate with you about your orders, returns, or enquiries
  • Send you marketing emails and promotions (only with your consent — you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorised activity
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

  • Shipping carriers: To deliver your orders (e.g., SF Express, DHL, local couriers)
  • Payment processors: To securely handle transactions
  • Marketing platforms: To send emails and manage customer communications (e.g., Klaviyo, Mailchimp)
  • Analytics providers: To understand how our website is used (e.g., Google Analytics)
  • Legal authorities: When required by law or to protect our rights

All third-party partners are required to handle your data in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • ✅ The right to access the personal information we hold about you
  • ✅ The right to correct inaccurate or incomplete information
  • ✅ The right to request deletion of your personal data
  • ✅ The right to opt out of marketing communications at any time
  • ✅ The right to data portability

To exercise any of these rights, please contact us at support@consupere.com.

7. Security

We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers. We also implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • 📧 Email: support@consupere.com
  • 🌐 Website: consupere.com
  • 🕑 Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)